This agreement outlines the obligations, service standards, and payment structures for independent tailors and studios operating on the Kleiders Platform.
To maintain a high-quality marketplace, Kleiders requires all prospective Ateliers to undergo a verification process. This includes providing a valid business license (if applicable in your jurisdiction), a portfolio of past bespoke work, and verification of your studio's physical address. We reserve the right to approve or deny Atelier applications at our sole discretion.
As an approved Atelier, you agree to:
Ateliers are responsible for procuring the necessary materials to fulfill quotes unless the customer explicitly requests to ship "Customer's Own Material" (COM). Ateliers are encouraged to keep their digital material inventory (`/atelier/[slug]/inventory`) updated to receive algorithmically matched orders requiring specific fabrics (e.g., heavy selvedge denim).
All transactions must occur on-platform. Kleiders acts as the payment intermediary, holding funds in escrow to protect both parties.
Bespoke garments are inherently unreturnable. However, if a garment drastically departs from the agreed-upon design or the final measurements fall outside acceptable tailoring tolerances compared to the provided Fit Profile data: